Interactive Solutions SMS Privacy Policy
Effective Date: November 10, 2026
Interactive Solutions respects the privacy of our customers, prospective customers, vendors, business partners, and other individuals who communicate with us through SMS text messaging.
This SMS Privacy Policy explains how Interactive Solutions collects, uses, protects, and shares information associated with our SMS messaging program.
Information We Collect
When you communicate with Interactive Solutions by SMS, we may collect information including:
- Your mobile telephone number
- Your name and company or organization, when provided
- The content of SMS messages exchanged with Interactive Solutions
- Information related to your support request, service request, appointment, or other business communication
- Records of your consent to receive SMS messages
- Records of opt-in, opt-out, HELP, and similar messaging requests
How We Use SMS Information
Interactive Solutions uses SMS information to communicate directly with customers and other business contacts.
SMS communications may include:
- Technical support communications
- Follow-up regarding service or support requests
- Scheduling and confirmation of service appointments
- Coordination of onsite or remote technical services
- Status updates concerning active service requests
- Responses to customer questions
- Coordination with customers, vendors, and business partners
- Other business communications requested or initiated by the recipient
Interactive Solutions does not use its Microsoft Teams SMS service for bulk SMS marketing or unsolicited promotional messaging.
Mobile Information and Third-Party Sharing
Interactive Solutions does not sell mobile telephone numbers or SMS opt-in information.
Mobile opt-in information will not be shared with third parties for marketing purposes.
Information may be shared with service providers when reasonably necessary to provide, operate, secure, or support the communications and technology services used by Interactive Solutions, or when disclosure is required by applicable law, regulation, legal process, or governmental request.
SMS communications may be processed by telecommunications carriers and technology providers involved in delivering the SMS service.
SMS Consent
Consent to receive SMS communications is not a condition of purchasing products or services from Interactive Solutions.
Customers and other recipients may provide consent to communicate by SMS through methods including:
- Requesting or initiating an SMS conversation with Interactive Solutions
- Providing a mobile number and requesting communication by text
- Verbally consenting during a telephone or in-person conversation
- Replying START when applicable
Message frequency varies according to the nature of the recipient's interaction with Interactive Solutions.
Message and data rates may apply.
Opting Out
You may stop receiving SMS communications from an Interactive Solutions telephone number at any time by replying STOP.
After opting out, you will receive confirmation that SMS messages from that number have been stopped.
Where supported, you may reply START to resume SMS communications.
Getting Help
For assistance with SMS communications, reply HELP to the Interactive Solutions number from which you received a message.
You may also contact Interactive Solutions:
Interactive Solutions
17617 South Harrell's Ferry Rd
Baton Rouge, LA 70816
Phone: 225-906-4703
Information Security
Interactive Solutions maintains administrative, technical, and organizational safeguards designed to protect information under our control from unauthorized access, disclosure, alteration, or destruction.
No electronic communication or storage system can be guaranteed to be completely secure, and recipients should avoid sending passwords, authentication codes, payment card information, or other highly sensitive information through SMS unless specifically instructed to use an approved secure method.
Changes to This SMS Privacy Policy
Interactive Solutions may update this SMS Privacy Policy periodically to reflect changes in our services, operational practices, or applicable requirements.
Changes will be reflected by updating the Effective Date shown at the beginning of this policy.
Contact Us
Questions regarding this SMS Privacy Policy or Interactive Solutions' SMS messaging practices may be directed to:
Interactive Solutions
17617 South Harrell's Ferry Rd
Baton Rouge, LA 70816
Phone: 225-906-4700
Interactive Solutions SMS Terms & Conditions
Effective Date: November 10, 2026
These SMS Terms & Conditions govern SMS text messaging communications provided by Interactive Solutions.
By opting in to or continuing an SMS conversation with Interactive Solutions, you agree to these SMS Terms & Conditions.
SMS Program Description
Interactive Solutions provides SMS messaging as a convenient way for customers, prospective customers, vendors, business partners, and other authorized contacts to have direct, one-to-one business conversations with Interactive Solutions personnel.
SMS messages may be used for:
- Technical support communications
- Service request coordination
- Scheduling or confirming service appointments
- Coordinating onsite and remote technical services
- Providing status updates regarding active service requests
- Following up on customer requests or previous conversations
- Answering customer questions
- Coordinating business activities with customers, vendors, and business partners
- Other business communications requested or initiated by the recipient
Interactive Solutions does not use this SMS program for bulk SMS marketing or unsolicited mass promotional messaging.
Consent to Receive SMS Messages
You may opt in to SMS communications with Interactive Solutions by initiating an SMS conversation, requesting that an Interactive Solutions employee communicate with you by SMS, providing verbal consent, providing your mobile telephone number for SMS communication, or replying START when applicable.
Consent to receive SMS messages is not a condition of purchasing products or services from Interactive Solutions.
Message Frequency
Message frequency varies.
The number of messages you receive will depend upon your interactions with Interactive Solutions, such as the number and status of support requests, service appointments, projects, or conversations in which you participate.
Message and Data Rates
Message and data rates may apply.
Your mobile carrier's standard messaging, data, and other charges may apply to SMS messages sent to or received from Interactive Solutions. Interactive Solutions is not responsible for charges imposed by your mobile carrier.
Opting Out
You may opt out of SMS communications from an Interactive Solutions number at any time by replying:
STOP
After opting out, you will receive confirmation that you will receive no further SMS messages from that Interactive Solutions number.
Where supported, you may subsequently reply:
START
to resume SMS communications.
Getting Help
For assistance with SMS messaging, reply:
HELP
You may also contact Interactive Solutions:
Interactive Solutions
17617 South Harrell's Ferry Rd
Baton Rouge, LA 70816
Phone: 225-906-4700
Supported Messaging
Interactive Solutions SMS is intended for conversational, person-to-person business communication.
Availability and delivery of SMS messages may depend upon your wireless carrier, telephone number, device, telecommunications providers, and the availability of the messaging service.
Interactive Solutions does not guarantee that every SMS message will be delivered or received within a particular period of time.
SMS should not be relied upon as the sole method of communicating an emergency or other time-critical matter.
Appropriate Use and Sensitive Information
Recipients should not send passwords, multifactor authentication codes, payment card information, Social Security numbers, protected health information, or other highly sensitive information through SMS unless specifically instructed to use an approved secure communication method.
Interactive Solutions may redirect a conversation to another approved communication or support channel when sensitive information or additional security is required.
Privacy
Interactive Solutions respects your privacy and handles information associated with its SMS service according to the Interactive Solutions SMS Privacy Policy.
Mobile opt-in information will not be shared with third parties for marketing purposes.
Changes to These Terms
Interactive Solutions may modify these SMS Terms & Conditions periodically to reflect changes in services, operational practices, or applicable requirements.
Changes will be reflected by updating the Effective Date shown at the beginning of these Terms & Conditions.
Contact Information
Questions regarding these SMS Terms & Conditions may be directed to:
Interactive Solutions
17617 South Harrell's Ferry Rd
Baton Rouge, LA 70816
Phone: 225-906-4700