Phishing Attack

—An attempt to acquire sensitive information like usernames, passwords, and credit card details for malicious purposes by masquerading as a trustworthy entity in a digital environment.


Phishing is a type of social engineering that attempts to trick someone into clicking a link and/or entering data into a controlled source from a malicious person or group. Phishing has become more of an individually customized targeted attack rather than a broad or group attack. An individual can receive a specific targeted email (or other source) that is intended for that person or position.  The Phishing attack is a delivery vector or mechanism that would then deliver a payload or retrieve information from the user that can be used then or at a later time and even combined with other attacks. Phishing has become sophisticated. See an example below:





5 Ways to Stay Secure Online

Tech Quick Tips by Interactive Solutions, LLC

 1. Hook up to a network that you know.

Free Wi-Fi is tempting, but be sure that you consider who is providing the connection. Public connections at the local coffee shop are usually unsecured and leave your machine open to outsiders. While these networks provide a convenience, there are risks to be aware of.


2. Bank and shop with caution.

Shopping from familiar websites is a good place to start. Stick with the reputable sites that are tried and true – like Amazon or eBay. Also, when checking out and finalizing the purchase, look for the ‘padlock’ symbol or the abbreviation ‘https’ in the address bar at the top of your browser. This will ensure that you are on a secure, encrypted part of this webpage. Keeping an eye on your bank statements for suspicious activity is always a good idea, among these other best practices for shopping online.



3. Use secure passwords.

Passwords for logging into any website should contain a mix of letters, numbers, and special characters – as well as be different for each website that you log into. It can definitely be a pain to remember all of these passwords, but ask yourself which is more of a pain – remembering these, or recovering stolen personal information.



4. Lock Your Computer.

When you walk away from your machine, lock it. In Windows, it is as easy as pressing the Windows key + L. On an Apple Mac, pressing “Control+Shift+Eject” will do the trick (unless you do not have an optical drive, then you can hit the “Power” key instead of “Eject”). This practice would be the equivalent to deadbolting the front door of your home. It acts as a deterrent to the bad guys as well as a line of defense. It may even be worth setting up a password lock on your Apple or Windows machine as well.


5. Do not click on anything unfamiliar.If an offer is too good to be true, it probably is. If you get an email from an unknown source, do not click any of the links within it – and immediately report it to your IT Team. If a window pops up while browsing a website, immediately close it. Familiarity is always your friend. Using your judgment and trusting your gut is the ultimate defense when online. Always play it safe!


Cybersecurity Glossary

Anti-Malware—Software that prevents, detects and eliminates malicious programs on computing devices.


Antivirus—Software that detects and eliminates computer viruses.


Backdoor Trojan—A virus that enables remote control of an infected device, allowing virtually any command to be enacted by the attacker. Backdoor Trojans are often used to create botnets for criminal purposes.


Botnets—A group of Internet-connected devices configured to forward transmissions (such as spam or viruses) to other devices, despite their owners being unaware of it.


Cybercrime—Also known at computer crime or netcrime, cybercrime is loosely defined as any criminal activity that involves a computer and a network, whether in the commissioning of the crime or the target.


DDoSDistributed denial of service attack. An attempt to interrupt or suspend host services of an Internet-connected machine causing network resources, servers, or websites to be unavailable or unable to function.


Malware—An overarching term describing hostile and/or intrusive software including (but not limited to) viruses, worms, Trojans, ransomware, spyware, adware, scareware, and other more, taking the form of executables, scripts, and active content.


Phishing—An attempt to acquire sensitive information like usernames, passwords, and credit card details for malicious purposes by masquerading as a trustworthy entity in a digital environment.


Rootkit—Trojans that conceal objects or activities in a device’s system, primarily to prevent other malicious programs from being detected and removed


Social Engineering—Non-technical malicious activity that exploits human interaction to subvert technical security policy, procedures, and programs, in order to gain access to secure devices and networks.


Trojan—Malicious, non-replicating programs that hide on a device as benign files and perform unauthorized actions on a device, such as deleting, blocking, modifying, or copying data, hindering performance, and more.


Zero-Day Vulnerability—a security gap in software that is unknown to its creators, which is hurriedly exploited before the software creator or vendor patches it.


Managed IT Services

Managed Services (IT)

The buzz word “Managed Services” has become a common description for many services in information technology. Before managed services, most technology and IT providers delivered their services under a couple of different options; mostly, defined around how you might have paid for the services. Hourly charges or blocks of time were two of the most popular and still might be what is commonly called “Break Fix” providers.

“Break Fix”, is a term used to describe how services are provided under an hourly or sometimes blocks of time setup. Quite simply, when something breaks, you call your provider and they fix it (hopefully). Break-Fix leaves little room for proactive or preventative types of service.

IT needs preventative maintenance, least of which is the countless updates, security patches, and changes made on at least a monthly basis and sometimes even daily or hourly. IT needs monitoring to ensure items are addressed (before if possible) they become BIG issues or cause downtime. Downtime is no fun for anyone and can cost your business lots of money in lost productivity, lost customers, and a damaged business reputation. The mindset of both the customer and service provider change with a managed service arrangement. The service provider wants to do everything possible to protect and prevent downtime or unexpected issues from popping up, and so does the customer. The service provider has the ability to work proactively without receiving monetary approval each time they need to work on an issue. All in all, it is much more productive for both parties.

Most managed services companies provide a core service that centers around a flat fee based on the number of devices (desktops, servers, laptops, mobile devices, printers, etc.). Based on the number, complexity, and serviceability of the devices a managed service provider in many ways acts as a type of insurance provider. The insurance portion can best be described as a partnership.

The partnership is based on the customer relationship that both the customer and the managed service provider want the same thing: customer up time, productivity, and the customer’s business to succeed. The way the service is setup is fundamentally different, with managed services having the advantage of a more effective outcome for both the customer and service provider.

Some managed service providers include services bundled together to bring the best services and solutions for the customer. Common equipment that can go without updates or attention can become the greatest risk for a business. Providing monitoring and proactive services with unlimited support to customers allows them to focus their efforts on the business instead of being lost in the weeds of technology.

Having the same goals and objectives enables the managed service provider to focus on reducing downtime, increasing productivity, and helping the customer succeed. It can be quite the reverse of the Break-Fix model.  Also, customers become a higher priority to service providers and receive preferential treatment over one time break fix calls from customers that might not call for a while.

Interactive Solutions, LLC is located in Baton Rouge, Louisiana and exclusively provides managed services due to its many benefits and change of mentality for both the customer and service provider. We want to be your managed service partner. Please click here to find out more about our services.


Join Our Most Valuable Partner (MVP) Program 

Unlimited Support

Proactive Response

Monitoring of Critical Systems